Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
The Pines at Catskill Center for Health & Rehabilitation welcomes you, and thanks your for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. The Pines at Catskill Center for Health & Rehabilitation also provides a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
The Pines at Catskill Center for Health & Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are pleased to have received a"Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
My friends recommended The Pines at Catskill. My stay was comfortable, the staff are friendly and the food is good! The rehab staff is strong and it is another reason why I chose to go to The Pines at Catskill.
Nicest place I’ve ever been. The therapists are great, nurses and aides are courteous, and helpful with things you would not expect to be helped with! The food is delicious. I would recommend the Pines at Catskill to anyone!
“If I need therapy, this is where I’m coming! My husband’s physical and occupational therapists are wonderful. The staff is great and the dining experience is enjoyable!"
“My mom loved the Pines at Catskill, she said she never felt alone; her call bell was answered promptly and the staff was compassionate. After a serious diagnosis, she was able to walk again after a few weeks of therapy!"
"My mother was admitted to your center after a severely broken arm. The staff was kind, helpful and very understanding. The care my mother received was nothing short of being fabulous! Our experience with the Pines at Catskill was extremely positive and I have recommended your center to others who need rehabilitation care. Thank you for everything!"